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Support centre

Peloton Commercial is here for you

Supporting you is one of our core values. You’ll receive industry-leading customer service from start to finish, including technical support, service, parts and beyond.

We’re ready to help.
Now servicing your Precor and Peloton Commercial products.

Call us at 1-800-347-4404

You'll reach our empowered team members who have more than eight years of tenure, on average, supporting commercial facilities, to get you the help you need.

Email us

If you prefer, you can reach us by email at commercialsupport@onepeloton.com or complete this form for a prompt response.

Information to have handy

If you’re calling us with an equipment issue, it’s helpful if you have this information ready:

  • Serial number
  • Type of equipment (e.g., Peloton Bike, EFX, AMT, Treadmill, StairClimber, Upright or Recumbent Bike, Specific Strength Unit)
  • Description of the issue
  • Address of the facility where the equipment is located
  • Name and phone number of the point of contact
How can we help? Complete the info below and submit for a prompt reply.

Purchase parts, protect your equipment and more

Parts and Service

Our best-in-class service means parts when you need them.

Standard Warranty

See our standard limited warranties.

Preventative Maintenance

Protect your investment with a customised maintenance plan.

Service Agreements

Once your standard warranty has expired, our comprehensive agreements have you covered.

Preva® Training Centre

Get the most out of your equipment with downloadable guides, videos and more.

Product Guides

Access downloadable versions for everything you need to know.